TECHNOLOGY PORTFOLIO · BARRIE, ONTARIO

I connect people, systems, data and AI to solve practical problems.

I work across user support, troubleshooting, operations, analytics, software and AI. My strength is not one isolated tool—it is understanding the problem, learning the environment, validating the solution and communicating it clearly.

See project proof Open GitHub ↗

WHAT I CAN DO

One person. Multiple connected technology layers.

Click a capability to see the practical work behind the tools.

Support users. Diagnose systems. Keep work moving.

I can scope an issue, reproduce it, isolate the likely layer, test a hypothesis, document what changed and escalate with useful evidence.

Visual showing IT support and troubleshooting workflow

Support & Ops: user issue → diagnose → restore service → validate → document.

Turn raw information into decisions.

I clean, validate, model and visualize data so a non-technical decision maker can understand what matters first.

Visual showing analytics and dashboard style thinking

Analytics visually: trends, KPIs, modelling and business explanation.

Build the tool when the workflow needs one.

I can move from a user problem to a frontend, backend, API or automation prototype and validate it with tests.

Visual showing software frontend and backend structure

Software visually: frontend, backend, APIs, persistence and testing.

Use AI where it adds value—not where it adds noise.

My AI background spans machine learning, deep learning, NLP, neural networks, sentiment analysis, MLOps concepts and computer-vision/object-detection research.

Visual showing artificial intelligence and machine learning capability

AI visually: ML, NLP, sentiment and computer vision exposure.

Understand the data and infrastructure behind the application.

I have hands-on academic/project exposure to cloud services, NoSQL data modelling, container configuration and CI workflows.

Visual showing cloud and data engineering concepts

Cloud/data visually: pipelines, platforms, containers and validation.

I do not expect to know every tool on day one. I know how to learn, test, document and get to a reliable answer.

GITHUB = THE PROOF

Projects show what I can actually build and explain.

View all repositories ↗

IT OPERATIONS + FULL STACK

OpsDesk IT Operations Command Center

Support queue, assets, access, changes, audit trail, Windows/network diagnostics and explainable AI triage.

React · TypeScript · FastAPI · SQLite · PowerShell · ML · GitHub Actions

GitHub ↗

Troubleshooting · administration · analytics · frontend · backend · automation · testing · AI

DATA + NLP + BI

Social Media Engagement & Sentiment Intelligence

1,349 posts transformed into an enriched analytical dataset, predictive models and a four-page Power BI decision dashboard.

Python · Pandas · TextBlob · scikit-learn · Power BI

GitHub ↗

Data quality · feature engineering · NLP · regression/classification · dashboard storytelling

POWER BI + DECISION INTELLIGENCE

Ontario Crime Prevention Analysis

Interactive public-data analysis with regional benchmarking, GIS views, violation drill-down and hotspot/trend intelligence.

Power BI · DAX · Power Query · GIS · Data Modelling

GitHub ↗

KPI design · trend analysis · regional comparison · responsible interpretation · data storytelling

DATA ENGINEERING + NOSQL

Music Streaming Cassandra Data Modelling

Query-driven NoSQL design with Python ingestion, prepared statements, source validation and CI-based Cassandra integration.

Cassandra · CQL · Python · Docker · GitHub Actions

GitHub ↗

Partition/clustering design · ETL · validation · container configuration · CI integration testing

More projects coming up — this portfolio is designed to grow with every new build.

EXPERIENCE + EDUCATION

My background explains the range. The work shows the direction.

SEPT 2025 — PRESENT

Desk Operations Associate · Monte Carlo Inn Barrie Suites

First-level technical and operational support for Windows workstations, printers/peripherals, reservation/payment applications and Five Star PMS; access/software/device/basic connectivity troubleshooting; user guidance, documentation and escalation.

AUG — DEC 2025

BI & Data Analytics Consultant · CloudPort Client Project

Environment/dependency troubleshooting, VPN/remote access, Python/Pandas/SQL/PostgreSQL/APIs/ETL, Streamlit testing, technical documentation and handoff.

WHAT I AM CAPABLE OF NEXT

My range is the advantage.

I can enter through support, operations or analytics and grow toward deeper systems, data, cloud and AI responsibility. Give me a real problem, context and access to the tools: I will learn the environment, communicate clearly and work toward a reliable solution.

Email Monica LinkedIn ↗ GitHub ↗